At Ora Treks, we aim to provide a smooth and reliable delivery experience for all our customers. Please read the following details regarding our shipping process.
1. Order Processing
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Once an order is placed, it will be processed within 1–2 business days.
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You will receive confirmation of your order along with estimated delivery details.
2. Delivery Method
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All deliveries are handled by trusted courier partners.
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Orders are delivered directly to the address provided during checkout. Please ensure the details are accurate to avoid delays.
3. Delivery Timeframe
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Standard delivery times typically range from 3–7 business days, depending on your location.
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Remote or rural areas may experience slightly longer delivery times.
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In case of unavoidable delays due to weather, logistical challenges, or unforeseen events, we will keep you informed.
4. Payment Method
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We currently accept Cash on Delivery (COD) as the sole method of payment.
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Full payment must be made at the time of delivery to the courier.
5. Shipping Charges
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Shipping charges, if applicable, will be displayed during the checkout process before you confirm your order.
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Free shipping may be offered on selected products or promotional events.
6. Failed Deliveries
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If the courier is unable to deliver due to incorrect address details, unavailability, or refusal to accept the package, the order may be canceled.
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Re-delivery may be arranged upon request, subject to additional shipping costs.
7. Tracking Orders
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Once your order is dispatched, you will receive tracking information via email or SMS, allowing you to monitor your shipment.
8. Contact for Support
For any concerns or inquiries regarding your shipment, please reach out to us at [email protected].