At Ora Treks, we value your satisfaction and want you to have confidence in every purchase. Please review our return and refund guidelines below.
1. Eligibility for Returns
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Items may be returned if they are defective, damaged, or incorrect upon delivery.
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To be eligible, products must be unused, in original packaging, and in the same condition as received.
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Return requests must be made within 7 days of delivery.
2. Return Process
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To initiate a return, please contact our support team through the official channels listed on our website.
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Once your request is approved, we will arrange for the item to be collected or guide you on the return process.
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Returned products will be inspected before approval of replacement or refund.
3. Refunds
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Refunds are available only for approved returns.
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Since we operate on Cash on Delivery (COD), refunds will be processed in the form of cash reimbursement or bank transfer after successful return verification.
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Refunds may take 5–10 business days to process after the returned product is received and inspected.
4. Exchanges
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If you prefer, eligible items may be exchanged for another product of equal value, subject to availability.
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Exchanges are processed once the returned product is received and verified.
5. Non-Returnable Items
The following items are not eligible for return or refund:
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Products damaged due to misuse, negligence, or normal wear and tear.
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Items returned without original packaging or missing parts.
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Custom or personalized orders.
6. Cancellations
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Orders can be canceled before shipment by contacting us directly.
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Once shipped, cancellation requests will be handled as returns under this policy.
7. Contact Us
For return or refund assistance, please reach out to us at [email protected].